Quote Request: quotes@kenyonglass.com
Purchase Order: kenyon@kenyonglass.com
Customer Service Supervisor, Sheila Gossett: sgossett@kenyonglass.com
The Kenyon team is committed to providing excellent service. Our aim is to ensure your product arrives accurately, on time, and undamaged. We strive to standardize our shipping process on best practices, while externally working closely with carriers. As part of our commitment to meeting these objectives we ask that you fulfill the appropriate receiving procedures, which will ultimately allow us to identify opportunities or make continued improvements.
Please inspect the shipment immediately upon delivery. DO NOT SIGN THE CARRIER'S DELIVERY RECEIPT UNTIL YOU HAVE INSPECTED THE SHIPMENT FOR PIECE COUNT, ACCURACY AND DAMAGE(S).NOTE DAMAGE AND/OR SHORTAGES ON THE CARRIER'S DELIVERY RECEIPT(POD) WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER. ALL DAMAGE AND/OR SHORTAGES MUST BE REPORTED TO KENYON'S CUSTOMER SERVICE WITHIN 24 HOURS OF RECEIVING.
The freight carrier has acknowledged receipt of this shipment from our facilities in GOOD CONDITION. By your acceptance of this shipment from the carrier as noted on the carrier's delivery receipt (POD), you acknowledge that the product has been delivered in good condition UNLESS ANY DAMAGES AND/OR SHORTAGES ARE NOTED ON THE DELIVERY RECEIPT (POD) AT THE TIME OF DELIVERY.
Sign for piece count and pallet count even in the event damage is noted. Kenyon's Glass will not be responsible for loss or damage when delivery receipts (POD) are signed clear. Again,please contact Kenyon 's customer service immediately for any damage(s) and/or shortage(s)on your shipment at (614.539.8740)
Kenyon's Glass will accept responsibility for handling freight claims on prepaid shipments.To resolve claims on collect shipments (freight collect) please contact the carrier directly.
Visible/concealed damage(s) and/or shortage(s): Claims can be made only when it is indicated on the carrier's delivery receipt (POD) AT THE TIME OF DELIVERY. The claim must then be reported by telephone, fax, or e-mail within 24 hours to Kenyon's customer service. No claims will be allowed without the proper paperwork signed by the customer and the carrier. Maintain possession of damaged product until claim is settled for potential inspection by a carrier representative.